Return Request Period

Our proposed standard return-request period is 14 days from the date your order is delivered. Please contact us within this period if you believe your order may qualify for a return.

Eligibility depends on the condition of the item, the reason for the request, the applicable policy, and any mandatory consumer rights that apply to your purchase.

Return Eligibility

To help us review your request, please keep the following in mind:

• Provide the order number and the email address used for the purchase.
• Describe the reason for the return and the condition of the item.
• Where applicable, keep the original packaging and included components.
• Do not send any product back before receiving return instructions from our team.

Because StinkSnap is a spray product, items that have been opened, used, damaged through misuse, or returned without suitable packaging may require additional review and may not qualify for a voluntary return where applicable law permits such restrictions.

These conditions do not remove any mandatory rights you may have regarding faulty, damaged, incorrect, or misdescribed goods.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, incomplete, or different from what you ordered, contact us as soon as reasonably possible so we can review the issue.

Please include:

• Your order number.
• A short description of the problem.
• Clear photographs of the item and its packaging, where safe and practical.

We will review the information and advise you on the next steps. Depending on the circumstances and applicable law, a resolution may include a replacement, return, refund, or another appropriate remedy.

If a bottle is leaking or the package appears unsafe, avoid handling or shipping it unnecessarily. Contact us first for instructions.

How to Request a Return

To begin a return or refund request, follow these steps:

1. Email our support team at reshah4pc@gmail.com.
2. Use the subject line Return or Refund Request.
3. Include your order number, the product name, and the reason for your request.
4. Attach photographs if the product arrived damaged or incorrect.
5. Wait for our response before sending an item back.

Our team will review your request and explain whether it can be accepted, what return method is appropriate, and what information is needed to continue.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return, the resolution agreed upon, and applicable law.

• Damaged, faulty, or incorrect orders: Contact us before arranging return shipping so we can explain the appropriate procedure.
• Change of mind: The customer may be responsible for return shipping where this is permitted by applicable law and has been communicated appropriately.
• International returns: Contact us before shipping any item internationally. Carrier restrictions, customs requirements, and product-specific transport rules may apply.

Do not ship a spray product through a carrier unless that carrier accepts the item and the required shipping conditions can be met.

Refund Processing

Once a return has been received, where a return is required, we will review the item and notify you of the decision. If a refund is approved, the amount and method will be confirmed.

Where supported and appropriate, refunds will be issued to the original payment method. If the original payment method cannot accept a refund, we will contact you to discuss an available alternative, subject to applicable law.

After a refund is submitted, the time required for the funds to appear depends on the payment provider and your financial institution. We cannot guarantee an exact posting date.

Shipping charges, taxes, and other amounts are handled according to the order, the applicable policy, and mandatory legal requirements. We will explain any relevant deductions before processing where required.

Order Cancellations

If you need to cancel an order, email us as soon as possible and include your order number. We will check whether the order can still be stopped or changed.

We cannot guarantee cancellation after an order has entered processing, been handed to a carrier, or been delivered. If the order cannot be cancelled, contact us to discuss the applicable return procedure and your available rights.

Exceptions and Your Legal Rights

Some products or circumstances may be subject to specific return restrictions, including restrictions related to product condition, safety, or applicable law. Any such restriction must be applied consistently with the laws governing your purchase.

Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited. If mandatory legal rights provide a different remedy or timeframe, those rights take precedence over conflicting wording in this policy.

Customers placing international orders should review the shipping and import conditions that apply to their destination. Any customs charges or import restrictions will be subject to the rules and terms applicable to that shipment.

Contact Customer Support

Need help with a return, refund, damaged item, or incorrect order? Contact StinkSnap and include your order number so we can review your request.

Email: reshah4pc@gmail.com