1. Introduction

This Privacy Policy applies to https://miracoulia.com/ (the “Website”), operated under the name Miracoulia (“Miracoulia,” “we,” “us,” or “our”). “You” means a visitor, customer, account holder, or other individual interacting with the Website.

This policy describes our intended privacy practices. The information actually processed depends on the features available on the Website and the third-party services that are enabled.

By using the Website, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required for a particular activity, we will seek that consent separately rather than relying on this statement alone.

2. Information We Collect

Depending on how you use the Website, the following categories of information may be collected.

Information you provide directly

• Contact details, such as your name, email address, and telephone number.
• Information included in messages, contact forms, support requests, surveys, or feedback.
• Account details and profile information, if account registration is available.
• Order, billing, and delivery details if purchasing or delivery features are available.
• Preferences, newsletter choices, and other information you voluntarily provide.

Technical and usage information

When supported by our hosting environment or enabled tools, we or our service providers may process IP addresses, browser type, device and operating-system information, pages viewed, referring pages, access times, and interactions with Website features.

Information from other sources

We may receive limited information from service providers involved in website hosting, payment processing, security, analytics, or order fulfilment, where those services are used and disclosure is permitted.

3. How Information Is Collected

Information may be collected when you submit a form, contact us, register an account, subscribe to communications, place an order, or otherwise interact with the Website.

Some technical information may be collected automatically through server logs, cookies, or similar technologies, depending on the configuration of the Website and your privacy choices.

Where information is obtained from a third-party provider, the provider’s own privacy terms may also apply to its processing activities.

4. How We Use Information

Where applicable, we may use personal information to:

• Operate, maintain, and provide the Website and its features.
• Respond to questions, requests, complaints, and customer-support inquiries.
• Create or administer accounts, if this functionality is available.
• Process orders, payments, shipping, returns, and transaction-related communications, where applicable.
• Send important service announcements and changes to our terms or policies.
• Send newsletters or promotional communications where permitted and, when required, with your consent.
• Understand usage patterns and improve the performance and accessibility of the Website.
• Detect, investigate, and help prevent fraud, abuse, security incidents, or unlawful activity.
• Enforce our terms, protect our rights, and comply with legal obligations.

We seek to use information only for purposes that are relevant to the reason it was collected or for another purpose permitted by applicable law.

5. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we rely on an appropriate legal basis for processing personal information. Depending on the circumstances, this may include:

• Contract: processing necessary to provide a service or complete a transaction you request.
• Consent: processing for which you have given specific permission, such as certain optional cookies or marketing messages.
• Legitimate interests: purposes such as maintaining Website security, preventing abuse, and improving services, where these interests do not override your rights.
• Legal obligation: processing necessary to comply with applicable law.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Cookies and Similar Technologies

The Website may use cookies, pixels, local storage, or similar technologies if these are enabled. Such technologies can support core functionality, remember preferences, measure performance, or support advertising.

Types of technologies

• Essential: technologies required for security or core Website functions.
• Preference: technologies that remember settings or choices.
• Analytics: technologies that help measure visits and understand Website performance, if analytics tools are installed.
• Advertising: technologies used for advertising or remarketing, if such services are enabled.

You can manage or delete cookies through your browser settings. Some features may not work correctly if essential cookies are blocked.

Where required by applicable law, non-essential cookies or tracking technologies will be used only after the required consent has been obtained. If a cookie-consent tool is used, you can manage your choices through that tool.

This policy does not confirm that any particular analytics, advertising, or tracking service is currently installed. The actual cookie practices should be checked against the Website’s live configuration.

7. Orders and Payments

If the Website offers products or services for purchase, we may process the information necessary to manage your order, such as contact details, billing and delivery information, purchased items, transaction references, and order status.

If an external payment provider is enabled, payment information may be collected directly by that provider under its own privacy policy and terms. The provider may process transaction information to complete payments, prevent fraud, and comply with its legal obligations.

We do not claim to store full payment-card numbers or security codes unless this accurately reflects the Website’s implemented payment system. Please consult the relevant payment provider for details about its processing.

Order and transaction records may be retained for customer service, accounting, tax, dispute resolution, fraud prevention, and other lawful purposes.

8. How We Share Information

We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• Hosting and technical providers that operate, maintain, or secure the Website.
• Payment providers when payment functionality is used.
• Shipping and fulfilment providers when needed to complete an order.
• Analytics, communication, or marketing providers when these tools are enabled and their use is lawful.
• Professional advisers, such as legal or accounting advisers, when necessary.
• Public authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security.

Information may also be transferred as part of a merger, restructuring, financing, or sale of all or part of a business, subject to applicable law.

We do not state that we sell personal information for money as a business practice. If the Website uses advertising or tracking technologies that are treated as a “sale,” “sharing,” or targeted advertising under a particular law, the required disclosures and opt-out options must be provided.

9. Data Retention

We retain personal information for no longer than reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention depends on the type of information, the reason for processing, the status of an account or transaction, security needs, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, where practicable and lawful.

10. Data Security

We aim to use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage method can be guaranteed to be completely secure. We therefore cannot promise absolute security. You should protect your account credentials, use strong passwords, and contact us if you suspect unauthorized use of your information.

11. International Data Transfers

Our service providers or hosting infrastructure may process information in countries other than your country of residence. Those countries may have different data-protection laws.

Where applicable law requires safeguards for international transfers, we will take steps intended to ensure that the transfer is made in accordance with those requirements, such as using an approved transfer mechanism where appropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing, including direct marketing.
• Request a portable copy of certain information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising, sale, or sharing activities where applicable law provides that right.
• Complain to a relevant data-protection authority where applicable.

These rights are subject to legal conditions and exceptions; not every right applies in every situation. To submit a request, email reshah4pc@gmail.com with the subject “Privacy Request.”

We may ask for reasonable information to verify your identity and protect against unauthorized disclosure. We will handle requests within the time limits required by applicable law.

13. Marketing Communications

If you subscribe to marketing communications, we may use the contact details you provide to send updates or promotional information, subject to applicable law and your preferences.

You can unsubscribe using the link in a marketing email, if provided, or by contacting reshah4pc@gmail.com. You may still receive non-promotional messages necessary to complete a transaction or respond to a request.

14. Children’s Privacy

The Website is not intended to knowingly collect personal information from children where parental consent is required. If you believe that a child has provided personal information inappropriately, contact us at reshah4pc@gmail.com.

After reviewing a valid concern, we will take appropriate steps consistent with applicable law.

15. Third-Party Websites and Services

The Website may contain links to third-party websites, social networks, payment services, or other external platforms. These services are operated independently and may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party services. We encourage you to read their privacy notices before providing information to them.

16. Automated Processing

We do not state that the Website uses automated decision-making or profiling that produces legal or similarly significant effects on individuals.

If such processing is introduced in the future and applicable law requires additional information or safeguards, this policy and any relevant notices will be updated accordingly.

17. Changes to This Privacy Policy

We may update this policy to reflect changes to our Website, services, service providers, business practices, or legal requirements.

The latest version will be published on this page with its effective or updated date. Where required by law, we will provide additional notice or obtain consent for relevant changes.